Shipping policy

Shipping Policy.

Thank you for shopping with us at SereniaCalm. We are committed to delivering your order as quickly and smoothly as possible.

Processing Time  
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time  
Estimated delivery time is between 7–15 business days, depending on your location. Please note that delays may occur due to high demand, customs, or carrier issues.

Shipping Rates  
We offer free standard shipping on all orders. No hidden fees.

Order Tracking  
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update.

Shipping Locations  
We currently ship to most countries worldwide. If your location is not available at checkout, please contact us.

Delays  
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

Incorrect Address  
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages  
SereniaCalm is not responsible for lost or stolen packages confirmed to be delivered. Please contact the shipping carrier directly.